Representative, Sales Order, Bilingual

Overview:
**Level**:Staff III

**Recruiter**:Manuel Garcia

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**General**

Capture orders from Associates and guide them to achieve the best results from Herbalife products and services.

**Functions and Responsibilities**
- Capture and track orders from Associates via telephone, showing empathy and good service.
- Document any adverse events reported by an Associate or Customer and continue the corresponding process to ensure they receive follow-up from GMPSS.
- Provide information on promotions, events, and new products to Associates.
- Guide Associates to achieve the best results from the company's products and services.
- Reactivate accounts of associates who request it via telephone.

**Processes and Controls**
- Follow the corresponding Order processes and procedures.
- Correctly code cases in HCM for timely follow-up and corresponding reporting.

**SUPERVISORY RESPONSIBILITIES**:
N/A

Job Qualifications:
**ORGANIZATIONAL RELATIONSHIPS**

Interact with the Associate Relations, Order Support, and GMPSS areas.

**JOB PROFILE**:
**Skills/Education/Experience**:

- Technical degree and/or completed high school.
- One year of customer service experience.
- Outstanding customer service attitude.
- Ability to solve problems and perform activities delegated by the supervisor.
- Results-oriented.
- Ability to interact with all levels of the organization.
- Excellent verbal and written communication in Spanish and English.
- Teamwork.