Representative, Sales Order, Bilingual

Overview:**Level**:Staff III**Recruiter**:Manuel Garcia*****General**Capture orders from Associates and guide them to achieve the best results from Herbalife products and services.**Functions and Responsibilities**- Capture and track orders from Associates via telephone, showing empathy and good service.- Document any adverse events reported by an Associate or Customer and continue the corresponding process to ensure they receive follow-up from GMPSS.- Provide information on promotions, events, and new products to Associates.- Guide Associates to achieve the best results from the company's products and services.- Reactivate accounts of associates who request it via telephone.**Processes and Controls**- Follow the corresponding Order processes and procedures.- Correctly code cases in HCM for timely follow-up and corresponding reporting.**SUPERVISORY RESPONSIBILITIES**: N/AJob Qualifications:**ORGANIZATIONAL RELATIONSHIPS**Interact with the Associate Relations, Order Support, and GMPSS areas.**JOB PROFILE**:**Skills/Education/Experience**:- Technical degree and/or completed high school.- One year of customer service experience.- Outstanding customer service attitude.- Ability to solve problems and perform activities delegated by the supervisor.- Results-oriented.- Ability to interact with all levels of the organization.- Excellent verbal and written communication in Spanish and English.- Teamwork.