Toluna – MetrixLab is a leading global research and insights provider that empowers clients to make smarter data-driven decisions. Combining our flexible platform, cutting-edge technology, expansive portfolio, and passionate experts, we simplify our clients' work and enable them to deliver greater business impact.About the Position:To complete our team in Mexico we are looking for a Research Director to bring a wealth of research experience and expertise, playing a crucial role in overseeing multiple accounts. The Research Director ensures the execution of the business strategy by managing, coaching, and mentoring the research team. Without this pivotal role, the strategic continuity and future growth of the business could be compromised.The Research Director's leadership is instrumental in reinforcing Toluna-MetrixLab's market presence and ensuring the delivery of high-quality research services. This role not only demands a thorough command of market research practices but also a forward-looking approach to shaping the future of Toluna-MetrixLab in the region.Position Expectations:Upholding best practices across the region and achieving all targets, ensuring the business is primed for continued growth.Engaging clients at all levels to add value and articulate business and sector issues effectively.Actively contributing to the company's commercial strategy through insightful input on business proposals and pitches.Client management: Takes full responsibility for the team's portfolio of clients, including a personal set of key accounts. Ensures the client experience surpasses expectations in timing and deliverables, offers consultative advice, and delivers engaging presentations.Project excellence: Drives quality and excellence across all projects to achieve revenue goals. Leverages a deep understanding of the sector to align the Toluna Group's solutions with client needs, coaching others to do the same.Sector expertise: Develops and maintains a strong positioning in sector research practice, contributing to proposals, pitches, and research plans that highlight MetrixLab-Toluna's expertise.Team leadership: Coaches and develops team members, fostering professional growth and managing workloads and staffing needs in collaboration with senior team members.Position Qualifications:A solid track record of at least 10+ years in marketing research, managing full project lifecycles, and offering actionable insights.Mastery in designing and interpreting complex research methodologies.Advanced experience in team leadership, nurturing talent, and steering teams towards collective success.Excellent command of English, aligning with global operations and local market nuances.Strong listening, oral, and written communication skills – able to understand, interpret, clarify and confirm the requests and needs of others.Experience delivering client demonstrations and presentations (in Spanish and English).Ability to balance overall project goals with multitude of logistics requirements and key milestones.Experience managing client relationships to identify needs and to translate needs into action.What do we offer?A challenging position at a dynamic, fast-paced, innovative, quickly growing global company.Hybrid working possibly with access to the local office.Growth opportunities in line with your career ambitions and passions.Global onboarding and frequent internal training and sharing opportunities.Our employees have exclusive access to Udemy Business. With our company license, you have unlimited access to all external courses.Our Values:Acting with Ownership- Demonstrating individual accountabilityBringing a forward mindset- Being action-oriented, bold and entrepreneurialCollaborating with Curiosity- Exhibiting teamwork through togethernessDiscussing openly, committing jointly- Sharing your views openlyEmbracing empathy- Being egoless & caringApplication process:Hope we have sparked your interests! Please send in your applications along with CV and motivation letter to: ******
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