We have a wide variety of career opportunities around the world — come find yours.**Contact Centers**Contact Centers assist customers with travel concerns, administer refunds, handle flight recovery, conduct quality assurance checks, and more**Job overview and responsibilities**- Communicates information to customers regarding fares, rates, schedules, routings, travel documents (Visa/Passports, etc.), flight arrival and departure times or related services, in a pleasant, well-modulated voice and courteous manner- Resolves customer conflicts requiring handling or service- Arranges for ticketing and other special services- Notifies customers of flight irregularities and changes in schedules- Assists company employees in arranging business and personal travel plans- Operates computer terminal equipment to access, input and retrieve information- Sells consultatively**This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.****Required**- High School Diploma, GED or education equivalent required- Must be fluent in English and Spanish ( written and spoken)- Must be at least 18 years of age required- Must be legally authorized to work in Mexico for any employer without sponsorship- Must be flexible to work all shifts and, when necessary, available 7 days a week, including holidays and weekends, to deal with any operational and/ or unforeseen situations.- Must have valid US Visa and Passport- Successful completion of interview required to meet job qualification- Reliable, punctual attendance is an essential function of the position**Preferred**- Prefer one year of experience in sales, customer contact, or other related work required**Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT