Job Description - Reservations Agent (HOT0B4W0)
Job Number:HOT0B4W0
Work LocationsHilton Cancun an All Inclusive Carretera Federal Cancun - Tulum Cancun 77569
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer excellent service and influence the Guest's decision to stay at the property.
What will I be doing? As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:
Convert inquiries into contracted business quicklyRespond positively to sales inquiries to develop future sales leadsIdentify sales leads, as appropriateRespond to all customers in a highly professional manner, ensuring all reservations are completed accurately and to the Guest's expectationProvide prompt and efficient service while maintaining the hotel's brand standardsWhat are we looking for? A Reservations Agent serving Hilton brands is always working on behalf of our Guests and collaborating with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
A passion for delivering great customer serviceA highly professional telephone manner and excellent communication skillsOutstanding administration and organizational skillsIntermediate computer proficiencyIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in a Reservations environmentTertiary qualifications, or other collegiate-level degree What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all!
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