Resident Application Support Engineer

Mexico City, Mexico

Technical Support (SL2)

Cross Industry Solutions

25/06/2024

Req. VR-106157

**Project description**:
**Responsibilities**:
Install, configure, and commission test probes at designated offices

Diagnose and troubleshoot system and customer reported issues related to system performance, functionality, or installation/upgrades across Spirent Lumos solution including network switch types Cisco and Nokia

Report design, reliability and maintenance problems or bugs of solution to Spirent support team

Manage and track trial progress with Spirent's project manager and through internal systems

Position will require some travel and potentially on-site Customer support

Participate on cross functional teams to help validate software releases and installation prior to General Availability release.

Provide general support to users along with informal product education

Prepare and present project documentation as per agreements within the project plan. Documentation may include test plans, project status updates, and installation and configuration procedures, along with Method of Procedures (MOP)

**Skills**:
Must have

Must be experienced in diagnosing, troubleshooting, and debugging issues related to Ethernet technologies around service activation turn-up and troubleshooting

active and passive

Ability to interpret ethernet testing results around RFC-2544, RFC6349, Y.1564, and TWAMP, and KPI's associated latency, loss, and jitter

Unix skills including experience in diagnosing and troubleshooting UNIX based issues, specifically knowledge with Linux in a client / server architecture.

Strong team player with the ability to handle a fast-paced, dynamic environment handling multiple assignments and working maintenance hours with clients.

Excellent communication and writing skills, including creating of Method of Procedures (MOP) as required

Nice to have

Cisco 907 and Nokia/ALU 7750 and 7705 switch experience preferred

**Other**:
Languages

English: C1 Advanced

Seniority

Senior