.Resident Experience Manager-Property ManagementGC Realty & Development, LLC, is an excellent property management company looking for a driven, tech-savvy person to fill their open Resident Experience Manager role in their rapidly growing property management company. GC Realty is an award-winning industry leader focusing on being a hero to our clients by building wealth one happy resident at a time. GC Realty is working with over 400 housing providers, many who are out of state, to provide top-notch housing for Chicagoland renters. We know quality homes and being responsive to resident needs will create satisfied families which helps our clients build a sustainable rental business. This is especially important when our clients live all around the world and cannot do what we can do on the ground here. Fast-paced growth is exhilarating and they are incredibly excited to open up a new position on the leadership team.The successful Resident Experience Manager candidate will help shape, lead, and manage all aspects of the GC team to create an impactful and efficient workforce. In the first year, a successful REM will be expected to ensure that all residents are receiving remarkable service. This role involves overseeing customer interactions, implementing customer service standards, and continuously improving processes to enhance customer satisfaction and loyalty.This role can quickly advance your career! You'll gain hands-on experience working with a powerhouse team in a growing business, with the opportunity to impact the trajectory of company growth with new ideas you bring to the position. You'll be expected to continually develop and master new skills, and with the help of GC Realty, you will have opportunities to excel. The job comes with an hourly rate of $7 to $11 USD.What You'll DoOversee and manage daily resident interactions to ensure a consistent and exceptional resident experience.Conduct regular audits of interactions to ensure compliance with quality standards and identify areas for improvement.Collect, analyze, and act on resident feedback to identify trends and areas for improvement.Enforce service standards and protocols to maintain a high level of resident satisfaction.Address and resolve resident issues escalated by the Resident Services Team promptly and effectively, ensuring positive outcomes and resident satisfaction.Develop and execute strategies to improve resident retention and satisfaction. Stay updated on industry trends, best practices, and regulatory changes to ensure the company remains competitive in resident experience.What You'll Bring3-5 Years in a Customer Service-phone based role, with at least 1 year of supervisory experienceProven knowledge and experience in property management operations and best practices is a must!Strong ability to communicate effectively and empathetically with residents and team members
