Residential Services Manager

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: On the stunning southern coast of Mexico's Baja peninsula, experience Cabo's Golden Corridor with Mexican chic and a cool Mediterranean vibe. In the heart of all the action, the coveted community of Cabo Del Sol is home to our modern hacienda-style village, with sparkling ocean views throughout. Create magical memories as hearts beat to the rhythm of Mexican music, art and culture – embraced by the warmth of our Four Seasons "familia." Be a part of something truly special! Join the team at Four Seasons Cabo San Lucas at Cabo Del Sol as Residential Services Manager. This expansive property will include 96 beautifully appointed guestrooms and 61 Residences, centrally located in the "tourist corridor" between Cabo San Lucas and San José del Cabo atop the breathtaking Baja California Sur with amazing views of the sea where the Sea of Cortez meets the Pacific Ocean. Amenities will include three restaurants, three resort pools, an open-air fitness center, Spa & Spa Garden, and a Clubhouse event facility. The management level for this position is: Operations – Assistant Manager level with local package The role of the Residential Services Manager The Residential Services Manager excels at responding to diverse homeowner requests by carefully assessing their needs and inquiries. Go the extra mile to provide personalized recommendations and touches, ensuring maximum resident satisfaction while adhering to Four Seasons policies. Additionally, plays a crucial role in motivating and training the team, providing essential support to the Residential Leadership team with daily administrative and operational tasks for the division, this includes managing the organization, preparing daily labor reports, and efficiently handling work orders, pre-arrival assistance, and billing processes for any in-house services provided to homeowners. Knowledge and Skills College degree in Hospitality/Business Administration or equivalent. Requires reading, writing, and oral proficiency in English and Spanish language. Excellent communication skills. Strong interpersonal and relationship-building skills. Understand and is familiar with the quality and service standards of a 5-star luxury hotel. Reasonable problem-solving, decision-making, and conflict-resolution skills. Shares passion for excellence and provides excitement in everything he/she does. Ability to use a variety of hospitality software such as Opera, Key, Hot SoS, Office, etc. Highest level of integrity and transparency. Apply an ethical approach to the outcome of situations. Detail-oriented and works in a safe, prudent, and organized manner. Innovative mindset. Experience Minimum of 2 years of experience in a similar position in a luxury environment. The ideal candidate will already be working in a mixed-use luxury residential community. Prior experience in a 5-star luxury Resort/Hotel Operations. Property Management experience is highly desired. Essential Functions Builds relationships with residents and safeguard the assets and resources of the Association. The Residential Services Manager will provide support for all aspects of the Residential Operation and is responsible for delivering the highest level of hospitality and professionalism in all resident interactions, this includes resolving complaints and providing assistance with all inquiries related to residential/resort services, operating hours, key personnel, in-house events, and directions, among other aspects. Coordinates any a la carte service requests and ensures accurate billing is followed. Will plan, organize, control, and direct the work of employees in the Residential Service area, while ensuring superior quality and consistency at the Four Seasons experience for the Residences owners and visitors. Processes deliveries which may be either outgoing or incoming in an accurate and timely manner. Efficiently manages schedules and grants access to the building(s) and units for all vendor/contractor/homeowners' service providers and visitors, only after receiving prior authorization and ensuring proper identity verification. Is knowledgeable about what activities are available in the local vicinity (sports, dining, concerts, shows, special exhibits, sightseeing) and establishes close relationships with vendors in these areas in order to provide information, transportation, ticketing, and reservations for residents. Utilizes a variety of software programs to accurately input special arrangements, preferences, etc. What to Expect: Be part of a caring team with a family spirit Have opportunities to build a successful career with global potential Work in a diverse and challenging environment and engage with the leadership team Be recognized for your accomplishments About Four Seasons Hotels & Resorts: Four Seasons Hotels and Resorts opened its first hotel in 1961 and its story is a tale of continual innovation, remarkable expansion and a single-minded dedication to the highest of standards. For over 50 years, Four Seasons has transformed the hospitality industry by combining friendliness and efficiency with the finest traditions of international hotel keeping. Service Culture Currently operating 126 hotels and resorts, and 45 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do. What it is Like to Work for Four Seasons Hotels & Resorts: At Four Seasons, we guide all of our actions by the Golden Rule: "Treat others the way you would like to be treated." Here, you will get to work on a team that is built on mutual respect, collaboration, excellent service and a passion for service. As a luxury brand, your work will be also guided by very strict standards to ensure a high level of quality and service at all times. Expect to work hard but have fun and learn along the way, taking your career, experience and skills to the next level. As an added bonus, working with Four Seasons gives you the opportunity to work for an international company and travel all over the world while staying at incredible properties for free! Learn more by visiting us at: Company Site: www.fourseasons.com Our Careers: Four Seasons Careers (myworkdayjobs.com) LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts Facebook: https://www.facebook.com/FourSeasonsJobs Twitter: https://twitter.com/FourSeasonsJobs We look forward to receiving your application!
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