Destination Club Management and Elite Alliance is actively recruiting for a Resort Assistant General Manager in our Mexico division for Aflora, our newly managed property in Tulum, Quintana Roo, Mexico.
Aflora offers 211 luxury units distributed through magic apartment towers, loft village and Luxury villas spanning three hectares of verdant jungle.
The primary purpose of this position is to provide leadership and management to two divisions: Aflora Community Operations and to the Elite Alliance Rental Program.
This position will serve both divisions until such time that construction concludes and/or the rental program or community operations warrants full time emphasis.
During this interim period, this position is to support the on-site and the corporate team in fulfilling multiple responsibilities to prepare operations for both divisions.
This is a key strategic position interacting with owners, guests, management and team members, to ensure the delivery of owner and guest experience by providing personal, hospitable and knowledgeable services.
This includes modeling, promoting, encouraging, and directing service levels exceeding owner and guest expectations all in accordance with company policies, standards of operations and guidelines.
This position will interact and support all positions and third
- party service providers such as concierge, owner and guest services, housekeeping, front office and maintenance.
This position will ensure owner, guest and team member satisfaction and operational efficiency including cost controls.
The person having this position must possess exceptional communication, problem solving and conflict resolution skills, ability to monitor, work and develop a team and third-party service providers, establish and implement standard policies and procedures be adaptable and adjust to high-pressure conditions while maintaining owner and guest satisfaction and positive team member morale.
In addition, this position will serve as the main point of contact in the absence of the General Manager.
The Resort Assistant General Manager will have essential functions and responsibilities in general administration, community services, team member relations and development and rental program.
The person having this role mush have Two (2) to Four (4) years of experience in front office operations in hospitality, rental programs, private club, and property management; preferably in a luxury setting.
At least a minimum of two (2) years of experience supervising, leading, and motivating team members and proven track record of training and developing strong teams.
Must be bilingual in English both verbal and written.
Must have Intermediate Microsoft Office (Word, Excel) and computer skills including the ability to understand other computer programs.
We offer competitive pay and an opportunity to be part of a great growing community.
**Language**:
- English (required)
Work Location: In person