We're seeking a Resource Manager to join our Professional Services team. In this role, you'll be responsible for staffing and resource planning for specific areas, ensuring a seamless match between talent capabilities and project needs of moderate scope.
What you will be doing: Apply the Epicor deployment methodology while having functional, technical and industry specific knowledge to take an organized, strategic approach to fill roles, with an eye for practice development and resource optimization.Schedule and coordinate professional services consultants for Epicor client engagements within assigned area of responsibility, maintaining resource management cadences and timely commitment of services.Effectively and efficiently coordinate consultant schedules by gaining a knowledge of the Epicor applications and related technologies. Includes learning the Epicor supported PSA systems, as well as a detailed understanding of the professional services engagement principles, tools, and methodologies.Continually monitoring resource availability (or bench) and actively filling/marketing availability.Responsible for third party resource scheduling and adherence to procedural policies.Identify consultant scarce skill needs and bring awareness forward; increase utilization.Identify risk areas i.e. supply/demand, over/understaffed, shortage of a specific skill and review with manager.Contribute and implement ideas and action plans to improve the RMO planning and scheduling processes.Collaborate with Epicor partner community to staff partner resources as necessary.What you will likely bring: Customer centric, results oriented, self-starter and able to work independently.Strong listening, verbal and written communication skills, including virtual presentations in English and Spanish.Strong organizational, project management and time management skills.Manages expectations and establishes solid working relationship with Senior Management.3+ years applicable experience consulting and demonstrated success/knowledge.2+ years specialized experience preferred in Resource Coordination.About Epicor: At Epicor, we're truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology.
Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Global Mobility: Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement: Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you— that's who we're interested in. If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless.
We are an equal-opportunity employer.
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