**Your Role**
- Lead external quality incidents with extended teams to provide responses on time to customers.
- Follow up on customer complaints workflow.
- Activities coordination for contentions and corrective actions for customer quality claims.
- Maintain contact and meet the requirements of internal and external customers.
- Coordinating activities for implementing contentions and corrective actions of customer quality claims.
- Provide external quality performance information to Guarantee Engineer when required.
- Provide support and liaise with Warranty Engineers and AQE for customer complaints (warranties/AIMS).
- Support Quality Engineers when there are doubts about the acceptance criteria.
- Know, understand, and comply with the specific response requirements of each client.
**Your Background**
- Bachelor's degree in Electronics, Electromechanics, Mechatronics, Industrial or related.
- **At least 3 years of experience in the automotive industry as a Process Quality Engineer, Supplier Quality Engineer, Customer Window, or quality-direct contact with customers.**:
- **English - business conversational **.
- Very good communication skills.
- **Experience with the automotive electronics industry **(SMT components and process).
- Knowledge & experience with Quality Systems, problem-solving tools, SPC, PFMEA & Quality Plans.
- Knowledge & experience with Quality standards - ISO IATF 16949, VDA 6.3 is a plus.
- **8Ds, 5Ps, FTA, Failure Mechanism analysis **.
**Why join us?**
- You can grow at Aptiv. Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs.
- You can have an impact. Safety is a core Aptiv value; we want a safer world for us and our children, one with: Zero fatalities, Zero injuries, Zero accidents.
- You have support. We ensure you have the resources and support you need to take care of your family and your physical and mental health with a competitive health insurance package.
**Your Benefits at Aptiv**:
- Compensation package, including Major Medical Insurance & Life Insurance
- Flexible Retirement Plan
- Learning, professional growth and development in a world recognized international environment
- Access to internal & external training, coaching & certifications
- Scholarships
- Recognition for innovation and excellence
- Opportunities to give back to the community
- Meaningful work that makes a difference in the world
- Recognition for innovation and excellence
- Opportunities to give back to the community
- Tuition Reimbursement
Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.