Susurros del Corazon is situated on the sparkling Riviera Nayarit and will sit on a bluff fringed by tropical jungle that tumbles down to an intimate white sand beach, where warm breezes ruffle hammocks, surfers play on the horizon and perfect sunsets end each extraordinary day.Job DescriptionYou will be responsible for elevating the brand of Susurros del Corazón through the lens of culinary experiences around the outlet of the resort, driving the commercial and financial performance of The Outlets at Auberge, ensuring complete viability and maximizing all opportunities and resources. You will also ensure that the highest service standards are adhered to, and that guest experience exceeds expectations.Lead and analyze guest satisfaction, quality of service, sales, costs, quality and presentation of food and beverage products, service standards, condition, and cleanliness of facilities and equipment.Lead a group of managers and members of the team in each area to achieve guest satisfaction, team member engagement and service delivery goals.Maintain the highest levels of guest service and develop a rapport with both the hotel guests and the local clientele, meeting and greeting guests at the Restaurant, and handling guest complaints effectively and pleasantly.Maintain knowledge of trends, systems, practices, and equipment in food and beverage through trade literature, hotel shows, site visits, and monitoring local competitors to compare their operation with the hotel's Food and Beverage operation.QualificationsBachelor's Degree or Diploma in Hotel Management, Food & Beverage, or a related field.Five or more years' operating experience in a similar capacity in a top restaurant group or luxury hotel Food & Beverage department.Experience in maintaining state and federal health and safety regulations.Experience in completing administrative tasks, including reporting, budgeting, and project management.Local, Mexico, US or European experience is preferred.F&B background that can make transformational aspect of the property.#J-18808-Ljbffr