Retail Operations Supervisor

**About the Role**Uber's driver-partners are our most meaningful customers, and we're crafting a best-in-class customer service experience for them. Greenlight locations help new driver-partners get on the road for the first time, build engagement with the platform over time, and provide a home base for the driver communityWe're looking for a Greenlight Supervisor to support the day-to-day operations of local Greenlight locations. We're looking for an experienced team leader who operates with a customer-first mentality. In this role, you'll help to mentor and directly manage a team of Experts on how to best build Uber's relationship with driver-partners, support their operational needs, and guide day-to-day operations of the Greenlight center. This is a phenomenal opportunity to work with an outstanding Operations team and learn the Uber business from the ground up!**What You'll Do**- Support the daily operations through operational oversight and analysis of critical metrics- Handle customer concerns of more difficult support interactions- Handle scheduling, attendance, and general administration of Uber Experts- Interview, hire, train, mentor, and guide Uber Experts to strengthen quality and efficiency metrics- Coordinate with the facilities, office management team, and retail team to ensure the Greenlight functions accurately while meeting Uber look & feel standards- Effectively connect with GL Manager regarding people management, process management and project management related to your Greenlight- Improve processes on behalf of Uber Experts and partners to the GL program through targeted project work when needed!**What You'll Need**- Be in a good standing and expected performance in the current role- One year of team leadership experience in a fast-paced environment- Demonstrated background in solving sophisticated customer problems- Data Interpretation skills: Ability to understand & build charts, graphs, and pivot tables in Excel / Google Sheets- Ability to create development strategies and action plans for each team member and the team as a whole- Tech-savvy**Bonus Points If**- Have a Bachelor's Degree- Advanced English level