Overview:
The Retail Workforce Analyst is accountable for owning the forecasting, scheduling, and reporting for each of the regions that they are assigned, as well as for understanding the scheduling process such as shift swaps, Paid Time Off, and coverage request.
The Retail Workforce Analyst works as a consultant for their assigned district managers in regards of scheduling decisions.
**Responsibilities**:
- Forecasting, planning, and work volumes for Retail staff, ensuring that staffing levels allow for optimal performance.
- The ability to summarize, visualize, and present data.
It is also vital that they possess knowledge of key measures including utilization, service levels, handle time and T-SLH.
- Building schedules
- Staff Optimization and efficiency
- Serve as the District Managers primary point of contact on workforce management policies and as authority on workforce optimization issues
- Improve processes and increase efficiency of operations by recommending required changes
Qualifications:
- Full time availability
- They must possess strong communication abilities so that employees are kept appraised of developments effectively, and to ensure that all appropriate staff are aware of issues
- Workforce analyst will be required to work independently as well as function reliably as a member of a team
- Ability to establish an efficient workplace environment, therefore, it is important that they can lead a range of tasks and prioritize their responsibilities, and meet due dates
- Proficient with Microsoft Excel and Office, in order to store data, build reports, produce schedules, and perform other tasks.
They must also have proven understanding of workforce management software used to run schedules, workflow, and statistical data
- The ability to work optimally in a fast-paced situation and to handle stress, as well as to adapt to rapid changes in information, process, direction, or immediate workflow
- Possess analytical skills vital for reviewing information, analyzing data, and making appropriate recommendations for improvement
- English Proficiency required
**Preferred Qualifications**:
- 3+ years of workforce analyst experience
LI-SG1
IND
Company Overview:
**ABOUT OPORTUN**
Oportun (Nasdaq: OPRT) is a financial services company and digital platform that provides responsible consumer credit to hardworking people in the United States.
Using A.I.driven models that are built on years of proprietary customer insights and billions of unique data points, we have extended millions of loans and billions of dollars in affordable credit to consumers, the majority of whom live in low-and moderate-income communities.
Since about half of our new customers come to Oportun without a FICO score, we play a key role in the communities we serve by being able to offer them an affordable and credit-building alternative to payday and auto title lenders.
In recognition of our responsibly designed products which help consumers build their credit history, Oportun has been certified as a Community Development Financial Institution (CDFI) since 2009.
With headquarters in California and a remote-first corporate culture, our 3,000+ team members work in Oportun locations and remotely throughout the United States, Mexico, and India.
Our global operations include our Mexico contact centers and administrative offices, our India technology development center, and our US corporate, technology, and retail operations.
We feel privileged to have been named a "Top Workplace" by the Bay Area News Group for three years running, one of Fast Company's Most Innovative Companies in the World for 2020 and recognized as a TIME Magazine 2018 Genius Company for our impact in helping to reinvent the future of lending.
For the last three consecutive years, we have been titled Top Workplace by the Bay Area News Group.
**WORKING AT OPORTUN**
Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives.
This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream.
We celebrate and nurture our inclusive culture through our employee resource groups and our Diversity, Equity, Inclusion and Belonging Council.
**WE ARE AN EQUAL OPPORTUNITY EMPLOYER**
We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, caste, national origin, disability, sexual orientation, veteran status or any other category protected by the laws or regulations in the locations where we operate.
We will also consider those with criminal histories consistent with the requirements of applicable laws in the locations where the role will be based such as the San