Retention Agent

Are you looking to work for a company where you can make an impact in your life as well as the lives of others? _Are you looking for an opportunity to work for a rapidly growing company with room for advancement? At Support Services Group Mexico, 95% of leadership are hired from within. Working here, you'll have a job that is both rewarding and engaging. Our mission is to provide the highest quality of support to our customers.**What We Offer**:- Outstanding paid training- Opportunity for advancement- Management that cares about your personal and professional development- Contests and bonuses to add extra money to your paycheck, and awesome prizes- Permanent full-time employees are eligible for comprehensive benefits.**Responsibilities**:- The Retention Agents will field inbound customer calls and effectively align our products and services to customer needs- Utilize knowledge base and training to accurately answer customer questions- Listen to customers, understand their needs, and resolve their issues- Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes.- Adhere to all attendance and work schedule requirements.- Tech support**Job Requirements**:- Call Center and Sales experience (preferred).- Advance English level.- Must have a good work history and positive attendance.- Excellent verbal communication skills.- Typing Level - 25 WPM (words per minute).- Ability to multi-task.- Onsite only in Hermosillo, Sonora.- Schedule availability within the hours of operation.**Job Types**: Full-time.Pay: Up to $5,500.00 per week