Job DescriptionZendesk is seeking a detailed, organized, high energy Revenue Operations Analyst to join our Revenue Operations team in Mexico City. A successful candidate will be a self-starter with a strategic leadership mindset, able to manage time and balance responsibilities in a dynamic, rapidly evolving environment. The main objective of this role will be to support our sales organization in our commerce to cash processes to ensure deals align with our corporate strategies, are compliant, and meet our business goals.ResponsibilitiesPartner with sales reps to teach best practices and help prepare large and/or strategic deals for management review.Serve as a trusted advisor to guide sales reps through the deal flow process and review Service Orders to ensure they conform to finance audit reviews and revenue recognition policies.Consult sales on nonstandard deal structures, pricing models, and commercial terms.Provide ticketing support for all Sales, Billing and Provisioning related issues from internal and external customers.Ensure the billing system reflects correct information for each customer according to contract terms.Drive proactive communication with internal business partners such as Sales, Finance, Legal, Revenue Recognition, and Sales management on any urgent orders or exceptions.Ensure SOX compliance by assisting and preparing monthly/quarterly AR close items.Support ad-hoc reporting and projects focusing on process improvement and automation.RequirementsBachelor's degree in Business or Finance.2+ years of experience working with, supporting, and advising Sales and other cross-functional teams.Flexibility with schedule due to end of month/quarter demands. Willing to work during West Pacific hours.Energetic, dedicated, and self-driven.Ability to work independently within a team environment.Familiarity with basic accounting concepts and principles.Analytical skills and experience with contract management.Experience with Salesforce (SFDC), Salesforce CPQ and Zuora (plus).Experience with SaaS subscription billing model (plus).Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).#J-18808-Ljbffr
