People deserve more from their money.
More visibility, more control, and more freedom.
Since 2015, Revolut has been on a mission to deliver just that.
Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 50+ million customers get more from their money every day.As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture.
In recognition of our outstanding employee experience, we've been certified as a Great Place to Work.
So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission.
And we're looking for more brilliant people.
People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.About the roleThe Financial Crime Operations department is at the forefront of Revolut's efforts to keep customers and their money safe.
These special agents work directly with customers to resolve issues and flag potential concerns.
Using cutting-edge technology, we aim to prevent financial crime in a way the financial world hasn't seen so far.We're looking for a super-skilled Team Lead to make sure our Analysts are operating at the best quality performance.
A solution-oriented individual who'll handle customer and agent issues and look to resolve them.
If you're ready to stop providing a service and join us in delivering WOW to our customers instead, let's get in touch.What you'll be doingMeeting company SLAsPerforming effective people management through 1:1s, coaching, and career developmentAssisting management with hiring processes and new team member trainingControlling and monitoring daily/weekly operations with timely reactionsPerforming deep dives on SLAs, providing RCA/trends/actions for their improvementChallenging process/procedures in context of continuous improvementActing as a point of contact for internal and external escalationsWhat you'll needFluency in English and SpanishExcellent communication and writing skills1+ years of experience managing a team of 5+ FTEsTo have relevant experience in AML, Compliance, Card Disputes or Transaction MonitoringTo be familiar with AML and sanctions regulations (JMLSG, ML regulations, OFAC, POCA, etc.
)To have a solid understanding of the interplay between legal and business riskTo have practical knowledge of SQLThe ability to work well under pressure, manage multiple projects at once, and meet tight deadlinesTo know how to communicate positively, clearly, and effectively with members of various internal teams, outside counsel, and regulatorsTo be someone who demonstrates sound judgementTo be able to work from the Mexico City officeBuilding a global financial super app isn't enough.
Our Revoluters are a priority, and that's why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday.
We're not just doing this because it's the right thing to do.
We're doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers.
That's why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.Get what you need to succeedFinancial benefits that show we value your workFlexibility to work from home, the office or abroadA free Revolut Metal subscription loaded with perksExciting events year-round so you can get to know your team
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