Everyone on our team has earned a CPC (Certified Personnel Consultant) or CTS (Certified Temporary Staffing Specialist) accreditation from the National Association of Personnel Services. We are experts at staffing and recruiting with more than 16 years of experience serving employers.
Proven process.Our approach to staffing isn't just a little bit different; it's a whole different ball game. While most staffing firms emphasize transactional services (taking and filling job orders), BTI Solutions focuses on providing more strategic solutions.
By acting as workforce consultants, we are able to find innovative and intelligent strategies for improving productivity, meeting project deadlines, improving hiring quality, decreasing turnover, and reducing total labor costs.
Our recruiting and candidate assessment process assures the highest quality matches between job seeker and employer, so you will get people who not only have the right qualifications but who also have the appropriate personality fit for your organization.
Proven results.More than anything, the biggest difference with BTI Solutions is the one that matters most: bottom-line results.
95% client satisfaction rate– measures client satisfaction vs. expectations.Our clients have worked with us for over 10 years, on average.BTI Solutions counts 4 Global Telecommunication companies as clients.Client referrals are BTI Solutions' largest source of new clients.Google Review 4.4, Facebook Review 4.8Rewards Product ManagerTop 3 skills - Product Management, Strategic Thinking & Planning, Communication & Collaboration
As a Product Manager for Samsung Rewards, you will be responsible for the overall strategy, roadmap, and execution of our loyalty program. You will work closely with cross-functional teams to drive product innovation, enhance customer experience, and maximize program value.
Responsibilities:Product Strategy:Develop and execute a long-term product vision and strategy for Samsung Rewards.Conduct market research and competitive analysis to identify opportunities and threats.Define and prioritize the product roadmap based on strategic goals and customer needs.Product Management:Own the end-to-end product lifecycle, from ideation to launch and post-launch optimization.Collaborate with design and engineering teams to deliver high-quality products and features.Conduct user research and A/B testing to validate product hypotheses and measure impact.Manage product backlog and prioritize features based on business value and customer impact.Program Management:Oversee day-to-day operations of Samsung Rewards, ensuring alignment with business objectives.Manage program governance, including tiers, benefits, incentives, and rules.Define and implement program enhancements based on customer insights and market trends.Own and manage the program budget.Financial Management:Manage monthly financial closing processes with Finance and Accounting teams.Track and analyze key financial metrics, including points issued, redeemed, outstanding, and expired.Forecast breakage and provide insights to stakeholders.Manage NTS settlement for cross-border programs.Oversee settlement for other initiatives.Partnership Management:Manage the relationship with the legal partner for T&Cs.Collaborate with internal teams (e.g., Customer Support, Marketing, Product) to ensure seamless program execution.Work with external vendors and partners to enhance program offerings.Campaign Management:Develop and execute engaging rewards campaigns to drive customer engagement and loyalty.Manage campaign timelines, budgets, and performance.Customer Support:Oversee customer support for rewards program inquiries.Manage manual point issuing for the Ambassador program.Platform & Technology:Define product requirements for platform/server improvements.Collaborate with technology teams on new APIs, metrics/dashboards, and data sharing integrations (e.g., C360, Braze).Compliance & Governance:Ensure program compliance with all applicable laws and regulations.Manage approvals for dashboard access and manual point issuing.Qualifications:Bachelor's degree in Engineering, Marketing, Business Administration, or a related field. MBA preferred.7 – 10 years of product management experience preferable in a consumer-facing tech company (2 – 5 years of experience in loyalty program management or a related field preferred).Strong understanding of API management mechanics and best practices.Strong understanding of loyalty program mechanics and best practices.Proven ability to manage budgets and track financial performance.Strong understanding of product management methodologies and frameworks (e.g., Agile, Scrum).Proven ability to lead cross-functional teams and influence stakeholders at all levels.Excellent analytical and problem-solving skills.Strong communication and presentation skills.Experience with data analysis tools (e.g., SQL, Tableau, Power BI).Passion for building innovative products that delight customers.Bonus Points:Experience with Samsung products and services.Experience with API systems.Experience with marketing automation tools (e.g., Braze).Experience with data visualization tools (e.g., Tableau).
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