.4+ years of software development, or 4+ years of technical support experience- Experience troubleshooting and debugging technical systems- Experience in Unix- Experience scripting in modern program languages- B.E. or B.S in Computer Science or a related field- Experience in agile/scrum or related collaborative workflowsThe Region Flexibility team is focused on transforming how Music serves customer traffic by enabling seamless expansion into new AWS regions. This initiative involves scaling beyond primary regions such as DUB, IAD, and PDX to accommodate growth, regulatory changes, and minimize risks from region-specific outages. The team will develop core components that simplify the process of migrating services into new regions, enabling the use of distant availability zones while balancing latency and cost. This includes experimenting with latency-sensitive and latency-insensitive workloads, finding optimal placements for business logic and data, and reducing the complexity of managing cross-region systems.Additionally, the team supports the creation of multi-region marketplaces, allowing services to scale smoothly as demand grows in key markets like the US and when new localization laws are introduced in smaller markets. The focus will be on abstracting complex networking and infrastructure management tasks, improving telemetry and observability, and centralizing decisions around capacity placement and data migrations. Collaboration with various teams is essential to ensure that solutions align with existing architectural needs while driving towards a more flexible and resilient future for SDO services. Through these efforts, the team aims to maintain high performance and availability for customers globally while optimizing costs and enhancing the overall developer experience.Come innovate with the Amazon Music team!This is a highly impactful and visible role where you will serve as a key contact for critical Music stakeholders involved in regional expansion efforts. Primary responsibilities include owning the deployment and migration processes for new AWS regions, developing monitoring solutions to ensure optimal service performance, onboarding new validations into the system, performing deep dives, automating manual tasks, and addressing unique technical challenges associated with cross-region operations.Key job responsibilities- Develop scripts and automation tools to streamline routine support tasks, improving efficiency and reducing manual intervention.- Participate in on-call rotations, responding to and resolving critical system issues to minimize downtime and impact on services.- Work closely with software developers to troubleshoot escalated issues, optimize code, and implement fixes that improve system stability.- Address customer support tickets promptly, providing clear communication and effective solutions to technical problems