TuneCore is looking for a dynamic, detail-oriented Fraud Prevention Specialist to join the team. As a Fraud Prevention Specialist, you will investigate TuneCore accounts for abnormal or suspicious behavior relating to account creation and distribution, monitor streaming and download reports for artificial or abusive trends, review the withdrawal of sales revenue from accounts, and communicate directly with clients to ensure the reduction of fraudulent activity.Specific Duties:Review (approve or reject) customer withdrawal requests and evaluate withdrawals for suspicious and malicious activity.Research and find patterns to prevent unsanctioned activity. Investigate potential occurrences of unsanctioned activity and report to management.Communicate with customers, by email and phone, regarding potentially fraudulent activity.Identify trends and key insights to help minimize fraud, including but not limited to reports of streaming abuse.Provide reporting on customer and product issues.Work with a team on special projects as needed.Report technical and communication issues to better service TuneCore artists.Maintain accurate documentation of all activity.Perform other duties as assigned by management.QualificationsAt least one year of experience working in an office and/or customer service in-person, via telephone, and/or via email. Previous experience in a fraud prevention role is a plus.You have acquired the following skills during your various professional experiences:Very strong communications skills: written, verbal and interpersonal.Understand the importance of excellent customer service, including in-person, via telephone and via email.Can manage time effectively and prioritize workload.Discerning eye and ear for audio and visual content and meticulous attention to detail.The ability to work well independently, and as part of a team.Understanding of the digital music industry, including familiarity with digital music services.Extensive music knowledge and a willingness to keep up to date with current music trends (i.E., will study the charts every Monday morning). Should have a sharp memory.A self-starter and quick learner with a strong desire to excel and flexibility to succeed in innovative, sometimes ambiguous situations.#J-18808-Ljbffr