The Operational Risk Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.
**Responsibilities**:
- independently asses risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
- Governance and oversight may include (not limited to) technology operational risk, risk for example.
- Looks for ways to improve the current process and share best practices with senior leadership.
- Participates in senior leadership meetings to analyze documentation and processes to ensure risks and control points are properly addressed.
- Assists senior level management in gathering data and information for executive level reporting and to take ownership of specified projects and tasks.
- Builds trusted internal and external customer relationships.
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.
- Ability to manage teams.
**Qualifications**:
- 5-8 years of Financial Crimes, AML Investigations, or Operational Risk experience
- Minimum 1 year of Operational Leadership Experience including delivering in a high-volume, goal-based production/operations-based environment
**Education**:
- Bachelor's/University degree or equivalent experience
**INGLÉS AVANZADO MANDATORIO.**
**Support Control Programs**:Provides significant global support to critical risk and control initiatives and programs, including but not limited to Records Management, Continuity of Business and Wide Area Disruption, End User Computing management and retirement, Manager Control Assessment (MCA), Governance Risk and Compliance (GRC), business monitoring, coordination of SOX deliverables, reporting of risk metrics and best practices.
**Responsibilities**:
- ** Support Control Programs**:Provides significant global support to critical risk and control initiatives and programs, including but not limited to Records Management, Continuity of Business and Wide Area Disruption, End User Computing management and retirement, Manager Control Assessment (MCA), Governance Risk and Compliance (GRC), business monitoring, coordination of SOX deliverables, reporting of risk metrics and best practices.
- ** Control Environment**: Provides guidance to operations teams with respect to policies and practices to enable employees in supported business units to identify risks and evaluate exposures of control deficiencies, analyze and determine root cause, and ensure management has effective and timely remediation plans.
- ** Audit Support**: Supports engagement with internal and external audit parties for supported processes.
- ** Process Reviews and Issues Management**: Conducts and supports reviews to understand the end-to-end processes, evaluate key controls, identify deficiencies and improvement opportunities, analyze root cause, and ensure management has effective and timely remediation plans. Supports Corrective Action Plan tracking and reporting for supported processes. Manages and reports control issues with transparency.
- Support communication to staff & management on initiatives, timelines, and status including heat maps, dashboards, Senior Management packages, etc.
- Build and maintain knowledge in effective business process internal controls, including COSO risk and internal control framework, and help develop educational, training, and awareness materials for consumption by individuals in HRSS.
- Provide support to Risk & Control Management in implementation of Citi-wide initiatives and projects, including key corporate policies and procedures.
- Use communication and diplomacy to guide and influence others, in particular colleagues in other areas.
- **Job Family Group**:
Risk Management
- **Job Family**:
Operational Risk
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or s
