The Associate E2E Process management role is responsible for managing day-to-day operational processes, including but not limited to order scheduling and fulfillment, internal case management, pre-production planning, billing/invoicing processes, and logistics. They will also assist with customer-related inquiries as needed.
About the RoleMajor Accountabilities Manage day-to-day operational processes, including but not limited to order scheduling and fulfillment, internal case management, pre-production planning, billing/invoicing processes, logistics, and systematizing updates to customers (i.e. batch release, delivery updates, system-specific site onboarding, etc).Support select process improvement activities associated with customer service operations.As applicable, raise innovative ideas which will drive improved efficiency and effectiveness of customer service to Team Leads.Assist with customer-related inquiries based on customer needs/demand.Adhere to all applicable Working Practice Documents (WPDs), Work Instructions (WIs), and Compliance Guidelines.Ability to work the scheduled work hours, which generally will be an 8-hour shift with two paid rest breaks and an unpaid lunch break.This position will require holiday support for the CS team.Ideal Background: Education: Bachelor's degree required.
Location: This role will require a specific number of days to be in the office in Mexico City.
Experience: 1+ years of progressive business experience in the biopharmaceutical industry with broad understanding of pharmaceutical sales, marketing, customer, and patient services.Ability to manage multiple projects and consistently meet deadlines.Strong interpersonal and time management skills, and an ability for productive collaboration across varying departments.Detail-oriented problem solver who can make clear-headed decisions while under pressure.Experience with systems enabling program end-to-end operations, including but not limited to customer-facing digital portals, internal case management platforms, as well as production planning and financial billing/invoicing tools.Proficient in PowerPoint and Excel, and telephony.Oncology experience preferred.Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting, and inspiring each other. Combining to achieve breakthroughs that change patients' lives.
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Functional Area: Technical Operations
Job Type: Full time
Employment Type: Regular
Shift Work: No
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