.Littelfuse is one of America's Best Mid-Sized Companies (Forbes) and has been named one of the Best Places to Work in Illinois (Best Companies Group) for 11 consecutive years. With its global headquarters in Chicago, Illinois, USA, Littelfuse is a leading, global manufacturer of electronic components serving more than 100,000 end customers across industrial, transportation, and electronics end markets. We have more than 17,000 employees with operations in 15 countries. From semiconductors to sensors… switches to fuses and more… we produce billions of electronic components that help our customers empower a sustainable, connected, and safer world. In 2021, Littelfuse had net sales of $2.1 billion.Job DescriptionReporting to our Sr Customer Quality Manager, you as RMAS Coordinator will be responsible for transacting all activities associated with the RMA and Warranty process, including but not limited to:Responding to customer inquiries for RMA's and Warranties via telephone or email.Recording RMA and Warranty data.Processing the return merchandise authorization forms (RMA and Warranty).Coordinating the activity involving RMA and Warranty evaluation responses to the customer.Coordinating administrative activities of NCR's/ER.Working with Accounts Receivables for customer credit/debit reconciliation.About the job:Follow activities per C-QSP-007 & PR-112.Responding to customers' request RMA's.Document translation.Prepare statistical reports for RMA's.Reviewing RMA response evaluations from the product teams.Receiving, filing, evaluating and providing samples coordination that includes sending RMA samples to customers and monitoring on a monthly basis sample performance.Communicating the containment in-house for product(s) affected in RMA's.Coordinating follow-up and supplier response for RMA's related with private label products.Coordinating communication with the Customer for NCR's and ER's.Preparing reports as directed.Documenting customer specific warranty claims into the database.Working with customers to return specific warranty claim units to the originating facility for evaluation.Securing analysis results of open warranty claim from the originating facility and processing (approve/deny/scrap) the claim in Littelfuse database as well as the customer's designated record location.Weekly monitoring the open warranty claims to ensure expedience of processing each claim through to closure with the customer to ensure there are zero auto debit cases due to "time out" as may exist in specific customer agreements.Weekly alignment with originating facility personnel is required.With support from Finance, monthly reconcile actual customer debits against CVP approved claims.Working in conjunction with CVP Sales Team to resolve any dispute that may arise with the customer.Location: Piedras Negras, Muzquiz Coahuila or Matehuala SLP.About you:Bachelor or Equivalent University degree in Engineering or other