Rma Engineer

Descripción y detalle de las actividades- Create RMA Number (in SAP)- Check Warranty entitlement- Provide Shipping instructions to customer- Inform CQM, FA Team/ Pre-alert factory or DE of a forthcoming RMA.- Coordinates with Calexibo, logistic hub for Customs clearance.- Creates repair order- Creates delivery note- Create/Release Invoice for NFF/Customer-induced defects- Monitors Warranty Returns from customer- Monitors Receipt- Monitors FA update- Monitors Shipment- Monitors RCCA/8D- Update customer on status (with CQM) until Notification is closed- Report Turn-around time and resultsExperiência y requisitosEXPERIENCE:- With at least 1:2yrs experience in customer service or administrative assistant.- A graduate of any 4-year Bachelor Science degree in business management, accounting, marketing or engineering course.- With excellent organizational skills.- With basic knowledge in a manufacturing process and logistics.- Computer literate; With at least basic knowledge on SAP or any MRP system.- Must possess certain skills, such as communication (oral and written), attention to detail, time management, customer service, record keeping.- Can speak English and Spanish.Beneficios- Beneficios de acuerdo a la LFT**Número de vacantes** 1**Área** Ingeniería**Contrato** Permanente**Modalidad** Presencial**Turno** Diurno**Jornada** Tiempo Completo**Estudios** Carrera con título profesional**Inglés **Hablado: Intermedio, Escrito: Intermedio**Disponibilidad p. viajar** No