Rma Engineer

Responsibilities:Create RMA Number (in SAP)Check Warranty entitlementProvide Shipping instructions to customerInform CQM, FA Team/ Pre-alert factory or DE of a forthcoming RMA.Coordinate with Calexibo, logistic hub for Customs clearance.Create repair orderCreate delivery noteCreate/Release Invoice for NFF/Customer-induced defectsMonitor Warranty Returns from customerMonitor ReceiptMonitor FA updateMonitor ShipmentMonitor RCCA/8DUpdate customer on status (with CQM) until Notification is closedReport Turn-around time and resultsExperience:At least 1-2 years experience in customer service or administrative assistant role.A graduate of any 4-year Bachelor Science degree in business management, accounting, marketing, or engineering course.Excellent organizational skills.Basic knowledge in manufacturing processes and logistics.Computer literate; with at least basic knowledge of SAP or any MRP system.Possess skills such as communication (oral and written), attention to detail, time management, customer service, and record keeping.Fluency in English and Spanish.#J-18808-Ljbffr