Job Description
Rooms Controller ( Job Number: HOT0AVED )
Work LocationsConrad - Punta de Mita
Carretera Punta Mita Sayulita Km 2
Litibu 63734
A Rooms Controller supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.
What will I be doing? As a Rooms Controller, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Rooms Controller is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Supervise Front Desk operations during your assigned shift to a consistently high standardEnsure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special eventsAdvise your shift team of any special events or VIP Guests in the hotel that dayMonitor the appearance, standards, and performance of Team Members with an emphasis on training and team workMaximize sales revenues through up-selling and marketing programManage Guest requests, inquiries, and complaints promptly and completelyMaintain the professional appearance of the Front Desk with a focus on hospitality and Guest serviceWhat are we looking for? A Rooms Controller serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Front Office experience in the hotel, leisure, and/or retail sectorStrong commercial/business awareness and demonstration of sales capabilitiesCalm, organized work ethic with the ability to prioritize and meet deadlinesExcellent supervisory, inter-personal, and communication skillsA passion for delivering exceptional levels of Guest serviceIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
JobJob: Guest Services, Operations, and Front Office
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