Transforming the Future with the Convergence of Simulation and Data
Customer Success Manager (Data Analytics)
Do you like a challenge, are you a complex thinker who likes to solve problems?
If so, then you might be the new Altairian we are searching for.
At Altair, your curiosity matters.
We pride ourselves on a business culture that enables open, creative thinking, and we deeply value our employees and their contributions towards our clients' success, as well as our own.
Job Summary:
We are currently looking for a Customer Success Manager in the Mexico Region.
You will collaborate closely with the Customer Success Team, Technical Support & Services Teams, Sales Force/Operations Team, and Account Managers & Sales Channel Teams.
This individual will need to have a broad understanding of the data analytics landscape and have the ability to quickly gain a working knowledge of Altair's data analytics software portfolio which includes: RapidMiner (AI/ML platform), Monarch (data preparation), Panopticon (data visualization), and SLC (alternate SAS language environment).
This posting is for a position within our Data Analytics Customer Success Team.
This role reports to the US Manager, Customer Success Manager but will directly support one of the 3 Major Departments.
What You Will Do:
Responsible for supporting targeted and comprehensive customer accounts to ensure a successful customer journey experience to meet their strategies, objectives, and/or initiatives with our solutions.
Become the customer's advocate and trusted advisor for all key stakeholders in joint effort with Altair Management and Account Managers.
Provide support to our customers by sharing various enablement and support resources available for them.
Work with Customer Success, Sales, and Technical Support/Services to gather intelligence on our customers.
Assist with capturing client insights/use cases for deeper customer relationships.
Assist with creating and implementing Customer Success client messaging touchpoints & out-reaches.
Learn and apply customer success techniques and client engagement development practices.
Complete ad hoc projects, as assigned, in support of various business objectives to ensure the customer has successfully met their use cases/goals.
Present a "can-do" attitude, willing to jump in and help where needed.
What You Will Need:
Basics:
Bachelor's or Master's degree — information technology, information systems, data science, computer science, mathematics, business administration, or related field preferred.
Currently enrolled students in a graduate degree will be considered as well.
Confident self-starter who can work well with minimum supervision and strong attention to detail.
Ability to work in a fast-paced environment with multiple and changing priorities while maintaining a strong focus on execution and results.
Demonstrated ability to simultaneously manage multiple competing tasks and demands.
Strong interpersonal and collaboration skills; position works closely with multiple stakeholders.
Must be able to interact and communicate effectively with individuals at all levels of the organization.
Excellent written and verbal communication skills, including presentation skills.
Strong organizational and planning skills.
Detail-oriented with excellent follow-up and time management skills.
A problem-solver—quick to figure solutions, make things happen and think progressively.
Adept at handling multiple projects simultaneously to meet tight deadlines.
A listener who is customer-oriented and attentive to partners' needs.
High energy, enthusiasm, and passion for business.
Experience with Salesforce and HubSpot preferred, but not necessary.
Must be proficient in Microsoft Office suite of products.
Willing to travel (