Job Function: Sales Operations Why SoftwareONE?
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The role:
The
**Software & Cloud Solution Consultant** will be the main responsible for determining the overall strategic & operational scope of new business opportunities with customers and prospects.
Part business analyst, part salesperson, works closely with sales and implementation teams to understand strategic business issues and then craft and communicate solution strategies.
We have several opportunities as Solution Consultant in the S&C team, the focus will be on supporting different Latam countries.
**Key activities & challenges**:
- Attention and support to top accounts.
- Close collaboration with Account Managers, GSDC, Solution Specialists, and other cross-functional departments
- RFP process with Sales Organization.
- Upsell and Cross-sell within named accounts.
- Service Adaption and Utilization.
- Oversight of GSDC Ops Quality.
- Opportunity identification.
- Targeted campaign support, enablement, and upsell.
- Attend internal/external customer calls and presentations as an expert resource.
- Collaborate with sales on strategic high potential customers to develop an account plan to maximize opportunities and increase gross profit attainment.
- Drive resolution of escalations by working with customers, account teams and internal support teams.
- Support enablement for Account Managers on products, licensing, and services, and proactively communicate updates.
- Support customer setup and onboarding as needed.
What we need to see from you:
**Key knowledge & skills**:
- Microsoft sales experience.
- Commercial Awareness: Provides customers with a value-added perspective around industry, trends, and the customer's own business.
- Customer Intelligence: Utilizes data obtained on customers through various platforms to better understand customers and build deeper relationships.
- Customer Excellence: We consistently exceed expectations through great discipline, empathy, and respect, ensuring a best-in-class customer experience.
- Building Relationships.
- Collaborating.
**Your Language Skill**
Written and verbal English Skill is a must.