A global manufacturing company is looking for an experienced Customer Service Specialistt to join our team, located in Mexico. We offer all the benefits of a top employer committed to further development, intercultural exchange and innovation We are looking for people who bring commitment and a sense of team spirit to every challenge they take on.**Customer Service**Is responsible for customer service for selected customers, incl. all day-to-day operations between ADC, customers, LEONI production facilities & third part logistics**Tasks/Responsibilities**:- Manages day-to-day customer service for selected customers- Coordination of day-to-day operations between Advanced Delivery Center (ADC), customers, LEONI production facilities & third party logistics- Processes customer orders in ERP system of principle company, analyzes customer schedules against agreed contracts, incl. capacity and flexibility agreements and negotiates potential solution for deviations- Monitors availability of required finished goods at ADC and initiates emergency measures if required- Supports the dispatch process and outbound truck planning at ADC- Supports the technical change process in ERP system of principle company- Ensures accuracy of FG inventory in ERP system of principal company, supports cycle counting and stock take process at ADC- Tracks ADC FG excess stock and takes necessary actions to reduce it- Monitors KPIs in the area of responsibility- Monitors customer satisfaction and coordinates actions in case of deviations- Supports Sales for VCM related recharges to customers (obsolete material, freights, services)- Demand management of NAFTA customers in SAP IBP and Interface to EMEA customers**Your Profile**:- Degree in Economics/Engineering- Customer service/planning experience (automotive preferred)- English C1- MS-Office, ERP system knowledge (SAP preferred)- Self-starter/Organized/Quick Learner/Result oriented- Ability to work in a high-pressure environment/prioritize tasks in multiple work streams/work in International Team**We are looking forward to meet you!**S-E-SE Customer ServiceMX-SON-Hermosillo SSH - HER0000A5.