Saela - Customer Retention Specialist

Qualifications: At least 2 year of support center and/or customer service experience.Schedule and transfer to office availability.Advanced English level, with outstanding verbal skills.Proficient computer/data entry skills.Excellent communication skills.Effectiveness in teamplay.Problem solving skills and tolerance to frustration.Great service attitude, interest in dealing with customers and support them.Positive attitude and persistent work ethic.Ability to work under pressure and in simultaneous tasks.
Responsibilities: Receive inbound calls from other departments to speak with customers who desire to cancel their service.Make outgoing calls to customers who desire to end their service and customers who have already cancelled service.In all situations, utilize principles of ownership to retain customers and assist those looking to restart.Provide world-class level customer advocacy in every interaction.Respond to customer inquiries with clarity and knowledge of products and services.Demonstrate excellent communication skills interacting with customers.Satisfactorily meet individual record goals.Competently manage the internal system simultaneously with the phone call and data capture.Maintain the confidentiality of information.


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