Saela - Customer Service Representative

We're looking for someone who can tackle customer issues, complaints, and inquiries head on –all while keeping customer satisfaction at the forefront of their decision-making and communication.
We're looking for someone who can tackle customer issues, complaints, and inquiries head on –all while keeping customer satisfaction at the forefront of their decision-making and communication.

Qualifications:
At least 1 year of customer service experience.
Schedule and transfer to office availability.
Advanced English level, with outstanding verbal skills.
Proficient computer/data entry skills.
Excellent communication skills.
Effectiveness in teamplay.
Problem solving skills and tolerance to frustration.
Great service attitude, interest in dealing with customers and support them.
Positive attitude and good work ethic.
Ability to work under pressure and in simultaneous tasks.

Responsibilities:
Receive inbound calls from new and existing customers regarding a variety of requests (Scheduling, billing inquiries, service concerns, general questions, etc.).
Respond to customer inquiries with clarity and knowledge of products and services.
Demonstrate excellent communication skills interacting with customers.
Satisfy the specific needs of customers with a high-level of professionalism.
Satisfactorily meet individual record goals.
Competently manage the internal system simultaneously with the phone call and data capture.
Maintain the confidentiality of information.

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