**Job description**
Job Title: Customer Services and sales representative
Working days on call for sales system and to go onsite to board clients at various marinas and receive them back from boat charters
Department/Group: SALES
**Salary**: $14,000 MXN for the first training month, base salary will raise at month #2 and a bonus structure will be added on month #3
First two weeks of training are located in remote and in our office in Puerto Aventuras.
Job territory: Cancun, MÉXICO
Job Description: Riviera Maya Catamarans is looking for an experienced and motivated sales agent. This is a great job for a self motivated person, flexible hours in Cancun. Sales and Supreme Customer Service Skills are required. Clean, presentable and conservative.
RMC is a re-seller company that offers boat tours (public and private) in the whole Riviera Maya and Cancún, Cozumel and Puerto Vallarta.
The company culture at Riviera Maya Catamarans, associated with businesses is relaxed; however, the aims and goals are high, as are expectations for our team members. Staff is expected to self-manage, self-motivate and work in a task-oriented manner, focusing on making sure, the work is done well and on time.
**Requirements**:
This position requires a person with formal sales training, ideally in tourism, and no less than 2 years' experience working full-time in the travel industry, ideally with a tour operator.
**In addition, applicants must be fluent in written and spoken English and Spanish.**
Role and Responsibilities
The sales agent will be responsible for the day-to-day sales operations. This includes, but is not limited to:
Sales/Marketing:
- Customer services, (Online, over the phone, chat, whatsapp, etc) ensuring high levels of customer satisfaction
- Answering ALL sales channels in a timely manner throughout the day, preferably within 15 minutes of receipt.
- Make quotes and provide information in the system for direct clients, travel agents and concierges.
- Making invoices, taking payments over the phone or website link, monitor payments.
- Confirm bookings with vendors.
- Checking Google reviews, yelp and Tripadvisor, and other review sites and responding where necessary
- Helping to ensure great guest experiences and promoting/upselling other services
- Monthly reports. (Hubspot, quotes, drop HOLDS, report for bookings and confirm with vendors, etc)
Operations:
- Assist with Operation when needed.
- Checking in and greet of groups / check out
- greet out.
- Opening / Closing office and ensuring everything is in order
Preferred Skills:
- Excellent computer skills with good knowledge of Microsoft Office Programs and other project management software.
- Flexible, proactive, self-motivated with excellent team work skills
- Excellent communication skills
- Revenue and goals orientated
- Strong organizational skills with attention to detail
- Problem solving skills
- Strong interpersonal skills
or part -time
Pay: $14,000.00 - $18,000.00 per month
**Experience**:
- Ventas: 2 year (required)
Work Location: Remote
**Job Types**: Full-time, Part-time
Pay: $14,000.00 - $18,000.00 per month
Expected hours: 30 - 40 per week
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person