.We are seeking a forward-thinking and driven Sales Operations Manager to spearhead our Customer Care and Operations Team. This pivotal role is designed for those passionate about blending the art of sales with the science of operational excellence, ensuring both customer service brilliance and impressive sales revenue growth.**Core Responsibilities**:- **Champion Customer Engagement**: Lead by example in delivering exceptional customer service, setting a high standard for the team and fostering lasting customer relationships that drive sales and repeat business.- **Strategic Sales Team Leadership**: Recruit, mentor, and empower a high-performing sales and customer service team. Focus on developing their skills through targeted training programs, emphasizing CRM mastery, sales techniques, and customer interaction strategies to enhance sales effectiveness.- **Drive Sales Revenue Growth**: Take a hands-on approach to exceed quarterly sales targets. Implement innovative sales strategies and customer service initiatives that contribute directly to the company's revenue growth and market share expansion.- **Operational Excellence and Productivity**: Develop and refine sales and customer service processes and templates to increase team productivity and efficiency. Streamline operations to support the team in focusing on revenue-generating activities and exceptional service delivery.- **Customer Service Excellence**: Ensure the team is equipped to provide unparalleled customer service, addressing needs accurately and exceeding expectations to foster loyalty and enhance customer retention.- **Leadership and Development**: Lead the daily operations with a focus on continuous improvement, prioritizing work tasks, and ensuring the team has the necessary resources and tools. Cultivate a culture of feedback and development, recognizing achievements and addressing areas for growth.- **Policy Implementation and Process Optimization**: Design and enforce robust customer service policies and procedures that standardize excellence across the team. Regularly review team performance, implementing strategies for quality improvement, productivity, and profitability.- **Strategic Analysis and Decision Making**: Utilize data and analytics to inform decisions, track performance against goals, and identify opportunities for service and sales improvements. Keep abreast of market trends and product updates to guide the team effectively.- **Collaborative Growth Strategies**: Work closely with senior management and cross-functional teams to align sales and customer service activities with broader business objectives. Spearhead customer service projects and initiatives that contribute to the company's strategic goals and customer satisfaction.- **Performance Management and Reporting**: Oversee performance measurement, providing regular reports on key sales and customer service metrics