**About the Role**:We are looking for a motivated and experienced **Sales and Customer Service Manager** to lead our team of Sales and Customer Service Representatives in the healthcare and medical tourism industry.
You will be responsible for driving sales, ensuring exceptional customer service, and fostering a high-performance team culture.
**Key Responsibilities**:- **Team Management**: Lead, coach, and develop a remote team of Sales and Customer Service Representatives.- **Lead Management**: Assign and monitor sales leads, ensuring prompt follow-up and conversion.- **Performance Oversight**: Set and manage sales and service goals, providing feedback and support to meet targets.- **Sales Strategy**: Develop and implement sales strategies to grow the business in the medical tourism sector.- **Customer Service**: Handle escalations and ensure the highest level of customer satisfaction.- **Pipeline Management**: Oversee the sales pipeline and ensure a steady flow of leads and closed deals.- **CRM Management**: Ensure all interactions and sales activities are recorded accurately in the CRM.- **Product Expertise**: Stay up to date on healthcare and medical tourism offerings and ensure the team is well-informed.
**Qualifications**:- **Experience**: Proven experience managing sales and customer service teams.- **Skills**: Excellent leadership, communication, and sales skills, with CRM proficiency.- **Customer Focus**: Strong commitment to customer service excellence.- **Remote Management**: Comfortable managing and motivating a remote team.
**What We Offer**:- Competitive salary with performance-based increases.- Uncapped commission structure.- Paid time off for a healthy work-life balance.- Team and annual performance bonuses.- Opportunities for career growth in the healthcare industry.Application Question(s):- How many years of leadership experience do you have in sales and customer service roles?- Have you managed outbound B2C sales teams before?- Do you have experience working remotely or in a virtual team environment?- Do you have experience in call centers, healthcare, SaaS, or the BPO industry?
**Language**:- English (required)