.We are seeking a dynamic and experienced Sales and Customer Service Team Leader to oversee our team of Sales and Customer Service Representatives in the medical tourism marketplace. The ideal candidate will be responsible for guiding the team to achieve sales targets, maintaining high standards of customer service, and fostering a positive and productive work environment. The Team Leader will play a crucial role in training, mentoring, and motivating the team to meet and exceed performance goals.Key Responsibilities:Team Leadership: Lead, mentor, and develop a team of Sales and Customer Service Representatives. Provide ongoing training and support to team members to enhance their sales and customer service skills, with a focus on medical tourism. Conduct regular team meetings to communicate goals, expectations, and updates.Lead Distribution: Conduct lead prospecting and assign leads to the appropriate team member based on priority and suitability.Performance Management: Monitor team performance and provide constructive feedback. Set individual and team performance targets and ensure they are met. Implement performance improvement plans when necessary.Sales Strategy: Develop and execute sales strategies specific to the industry to drive revenue growth. Identify new business opportunities and strategies to increase sales in the medical tourism sector. Analyze sales data and market trends to make informed decisions.Customer Relationship Management: Ensure the team maintains strong relationships with customers, providing exceptional service and support tailored to medical tourism clients. Handle escalated customer issues and resolve them effectively. Encourage the team to gather customer reviews and referrals.Case Management: Oversee the efficient handling of customer cases from initiation to aftercare, ensuring high customer satisfaction in medical tourism. Ensure the team follows best practices in case management to maintain high customer satisfaction.Pipeline Management: Monitor and manage the sales pipeline to ensure a steady flow of leads and opportunities in the medical tourism market. Track the progress of leads through the sales funnel and implement strategies to close deals.Documentation and Record Keeping: Ensure accurate documentation and record-keeping of customer interactions, sales activities, and outcomes using the CRM system. Maintain up-to-date records and reports for analysis and review.Product Knowledge: Maintain comprehensive knowledge of medical tourism product offerings. Ensure the team is well-informed about product features and benefits specific to medical tourism services.Continuous Learning and Improvement: Stay informed about industry trends, market dynamics, and competitor activities in medical tourism. Encourage a culture of continuous learning and professional development within the team.Required Skills and Qualifications:Education: Bachelor's degree in Business, Healthcare Administration, or a related field
