Since MONTBLANC revolutionized writing culture in 1906 with the first spill-proof fountain pen, we have been known for outstanding craftsmanship, highest aesthetics, and innovative solutions.
And we keep pushing the boundaries.
We combine the best of tradition, technology and design in writing instruments, watches, leather goods, new technologies and selected accessories.
With our name and in our emblem, we embody this mission: to implement bold ideas with outstanding craftsmanship and create refined products for people with highest expectations.MAIN PURPOSEThe Sales Associate contributes to the Boutique success by meeting and surpassing sales objectives and aligning with compliance.
The Sales Associate represents Montblanc in a professional manner that results in an excellent customer experience.KEY RESPONSIBILITIESAchieve individual sales goals and help to achieve overall results.Process product exchanges.Maintain operational standards by ensuring inventory control.Assist in maintaining the general visual merchandising of the Boutique.Follow retail signature process to ensure excellent customer experience inside the Boutique.Record sales transactions in the system in alignment with compliance.Execute inventory and report through SOVIA tool.Ensure correct use of product.Customer Experience / Customer Relationships:Establish and maintain a strong client relationship through authorized Montblanc application.Provide a high level of customer service including prompt response to client requests/complaints.Develop and maintain customer database.Handle text messages with clients in a professional manner.Keep accurate control records of all customer repairs and communicate repair status to clients.Protect and assure professional use of data information.Assist VIP customers.Prospect new clients and follow up on CRM objectives and daily tasks.Reporting:Prepare and update sales information and send daily reports to Managers.Report on visual merchandising guidelines.Support all operational processes to assure positive audit results.Training:Participate in all training and become an expert in product knowledge.Show strong interest and self-study to learn about new products and stories.Achieve weekly training tasks in MeApp and E-Learning apps.JOB PROFILEEducation:Bachelor's degree in business or similar.Required experience:1-2 years of sales experience in the retail business.Technical skills / abilities:Use and operate computer programs and office equipment.Personal skills:Outstanding interpersonal and customer-service skills.Ability to manage high-stress situations with customers.Ability to work independently while contributing to team efforts.Excellent customer service and negotiation skills.#J-18808-Ljbffr