Build something new with a world-class team.
At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they've been hired to do: their very best. Your potential is waiting; why are you?
The Sales Development Representative (SDR) is responsible for generating quality new business pipeline to support our product led growth motion, GCNow. You will get the opportunity to work alongside a winning team of professionals who are all equally invested in the success of the business. This is a challenging and rewarding role where you will be the first touch in the buyer journey. The SDR role is a critical function for driving the growth of the business. We are looking for a driven, motivated self-starter with a passion for learning and making an impact!
Key Responsibilities
- Build rapport with contacts by offering value added and relevant resources.
- Provide feedback loop and actively assist marketing and product team with strategies to drive opportunities and pipeline for GCNow.
- Qualify and follow-up on inbound GCNow leads to sales opportunities that meet a minimum qualification criterion by educating potential customers.
- Assist in answering technical questions and providing high-level product demos.
- Engage in strategic outbound prospecting including cold calling and leveraging intent data to generate interest.
- Expand on key buying personas and units in target accounts.
- Engage with social media channels to effectively build relationships and interact with potential buyers to spread brand awareness for GCNow.
- Work collaboratively with key stakeholders to provide the best hand-off process keeping the buyer's experience at the forefront.
Required Qualifications
- 2+ years former BDR/SDR experience with proven track record
- Excellent interpersonal, communication and relationship building skills.
- Displays a sense of curiosity and problem solving in uncovering prospect/customer needs.
- Demonstrated ability to actively listen and natural curiosity.
- Comfortable reaching out to new contacts via phone and/or other channels and having conversations.
- Ability to prioritize work with strong time management, attention to detail and organizational skills.
- Creative and ability to adapt quickly to a changing environment.
- Ability to work independently and as part of a team.
- Driven to exceed defined individual key performance indicators (KPIs) and team targets and quotas.
- Comfortable with remote and distributed teams, as well as flexible work arrangements
- Technical and understanding of complex SAAS solutions.
- Growth mindset with the ability to demo to upper leadership and executive audience.
Additional Requirements:
- Salesforce and Lead Management platforms (Outreach, Salesloft) experience is a plus.
- Savvy with social selling, blogging, video, as well as all digital collaboration tools is a plus.
- Understanding or experience working with PLG (product led growth) motion.
- Prior demo experience for a SaaS company a plus
- Enjoys working with people and various cross functional teams within sales and marketing.
- Able to move prospective customers in the beginning stages along the buyer journey by adding value along each touch point and understanding customer problems.
- Passionate about the customer experience with strong organization skills and attention to detail.
- You have a knack for technology with a growth mindset.
- Works well with people with a positive attitude and mindset. Experience working in the SaaS industry and articulating the value of products through storytelling and problem based messaging.
- You are goal oriented and have a proven track record of achieving KPIs and consistent achievement of year-over-year quotas.
- You have a proven track record in business development or sales development roles and focus on the right mix of quality outreach and volume
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit
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Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expressio