.Sales Engineer ManagerPOSITION DETAILS:LOCATION: LATAM / RemoteDEPARTMENT: Sales EngineeringREPORTS TO: Director, Sales EngineeringPOSITION SUMMARY:Broadvoice is looking for a Sales Engineer Manager to join our growing team in Mexico. In this dynamic role, you will support our national growth by strengthening our Sales Engineering team.YOUR DAY-TO-DAY:Pre-sales for the Contact Center areaRequirement gathering with customersPreparation of responses to RFI'sPreparation of responses to RFQ'sPreparation of responses to Public TendersTechnical Presentation of the Contact Center SolutionIdentification of new features to be developed within the scope of Contact Center solutionsWHAT YOU BRING TO THE TEAM:Higher qualification in engineering or a similar field; experience in operations in Contact Centers (elimination factor)Pre-sales experience of voice and Contact Center software solutions (preferred factor)Previous experience in Team Management (mandatory requirement)Contact and knowledge of Windows and operating systemsKnowledge of databasesVoice knowledge about IPKnowledge of networks and IP ProtocolsKnowledge of scripting toolsExperience in coordination or project management in the sector is valued (preferred factor)Fluency in EnglishAvailability to travelABOUT BROADVOICE:Broadvoice is more than just a leading cloud communications company; we're the architects ofglobal connections. With dedicated offices across the United States, Latin America, and Europe, we are united by a shared passion for inspiring meaningful human connections. Our mission is clear: to personalize how people communicate, ensuring that our technology enhances teams' ability to connect with what truly matters, no matter where work takes place.Communication is the lifeblood of success, whether connecting with customers or collaborating with colleagues. At Broadvoice, our platforms create opportunities to interact, share ideas, and bring visions to life. We believe that human interaction is the cornerstone of brilliance, and we prioritize it in everything we do.Our success at Broadvoice hinges on our vibrant culture. We take pride in our dedicated culture team, working tirelessly to foster a supportive and engaging work environment for all employees. Through community-building, collaboration, and personal and professional growth initiatives, our culture team ensures that Broadvoice is a place where everyone can thrive.Broadvoice is committed to diversity, equity, and inclusion (DEI). We have an active DEI council open to all global employees, driving DEI initiatives worldwide through newsletters, webinars, fundraisers, book clubs, and more. By cultivating a culture of belonging, we empower our team members to be their best selves and contribute to our mission of inspiring meaningful human connections.We value our employees and offer comprehensive benefits packages, including paid vacation and holidays, along with a host of other perks
