Specific Job Summary
The purpose of the Sales Representative position is to present and involve our guest in the opportunity to become an owner of the finest vacation experience.
Generic Expected Contributions
- Performs more complex quantitative and qualitative analysis for business processes and/or projects. Often manages small projects, business processes or parts of larger ones.
- Responds to, solves, and makes decisions on more complex/non-routine business requests with limited to moderate risk.
- Responsible for own work and contributing to team, department and/or business results. May direct work of non-management staff.
- Assists more senior associates in achieving business results by:
? identifying opportunities to enhance the effectiveness of business processes.
? providing training and technical guidance to less senior staff, where appropriate, and serving as point-of-contact for problem resolution.
? participating in setting department operating plans.
? recognizing and celebrating team successes.
? achieving results against budget within scope of responsibility.
- Demonstrates an awareness of personal strengths and areas for improvement and acts independently to improve and increase skills and knowledge.
- Performs other duties as appropriate.
Specific Expected Contributions
1. Prepares each day to meet guests as a professional sales representative through proper dress and grooming.
2. Adheres to standard work hours 7am - 4pm.
3. Greets each guest in a warm and friendly manner as specified during initial meeting.
4. Uses approved presentation and support materials effectively and exclusively.
5. Achieves individual established performance guidelines within established time frames. Contributes to achieving overall site VPG, closing percentage at budget levels, as set by management.
6. Provides customer service to guest as specified in training and direction of management.
7. Maintains the highest level of company/competition product knowledge by attending all required training sessions.
8. Adheres to all established policies and procedures, and position requirements for licensures, certifications, etc.
9. Discusses terms and conditions, incentives, points and product pricing with customers.
10. Effectively gains commitment from guest to purchase.
11. Completes demo and assessment rides on a regular basis with team leaders & sales managers for the purpose of providing effective coaching and motivation to improve. Models and reinforces effective sales and customer service practices, behaviors and results.
12. Participates in staff meeting and attends other meetings, such as seminars and training as required.
13. Sales Ability/Persuasiveness - Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from customers.
14. Work Standards - Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments. Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality; Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives.
15. Building Customer Loyalty - Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty; Meets commitments
16. Teamwork/Collaboration - Actively participating as a member of a team to move the team toward the completion of goals; Shares expertise with others; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Supports everyone's efforts to succeed; Listens to others without interrupting; Keeps emotions under control; and remains open to others' ideas.
17. Lead by Example - Foster a common vision; lead others by setting the proper example; demonstrate consistency between actions and words.
18. Motivate & Inspire Others - Encourage and empower the success of others; create enthusiasm, investment, and a desire to excel; gain support and commitment from others; promote a healthy life balance.
19. Building Relationships - Build positive and productive working relationships with customers, subordinates, peers, superiors, business partners, and the community; encourage this behavior in others.
20. Develop & Retain Talent - Coach and develop others; communicate views about performance honestly and directly, while consistently recognizing and rewarding good performance.
21. Judgment/Decision Making - Identifying and understanding issues; problems, and opportunities; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
22. Adaptability - Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adj