MAJOR DUTIES AND RESPONSIBILITIES
- Prepares each day to meet guests as a professional sales representative through proper dress and grooming.
- Adheres to standard work hours 7am - 4pm.
- Greets each guest in a warm and friendly manner as specified during initial meeting.
- Uses approved presentation and support materials effectively and exclusively.
- Achieves individual established performance guidelines within established time frames.
Contributes to achieving overall site VPG, closing percentage at budget levels, as set by management.
- Provides customer service to guest as specified in training and direction of management.
- Maintains the highest level of company/competition product knowledge by attending all required training sessions.
- Adheres to all established policies and procedures, and position requirements for licensures, certifications, etc.
- Discusses terms and conditions, incentives, points, and product pricing with customers.
- Effectively gains commitment from guest to purchase.
- Completes demo and assessment rides on a regular basis with team leaders & sales managers for the purpose of providing effective coaching and motivation to improve.
Models and reinforces effective sales and customer service practices, behaviors, and results.
- Participates in staff meeting and attends other meetings, such as seminars and training as required.
QUALIFICATIONS/COMPETENCIES
1.
Sales Ability/Persuasiveness - Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from customers.
2.
Work Standards - Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments.
Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality; Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives.
3.
Building Customer Loyalty - Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty; Meets commitments
4.
Teamwork/Collaboration - Actively participating as a member of a team to move the team toward the completion of goals; Shares expertise with others; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Supports
everyone's efforts to succeed; Listens to others without interrupting; Keeps emotions under control; and remains open to others' ideas.
5.
Lead by Example - Foster a common vision; lead others by setting the proper example; demonstrate consistency between actions and words.
6.
Motivate & Inspire Others - Encourage and empower the success of others; create enthusiasm, investment, and a desire to excel; gain support and commitment from others; promote a healthy life balance.
7.
Building Relationships - Build positive and productive working relationships with customers, subordinates, peers, superiors, business partners, and the community; encourage this behavior in others.
8.
Develop & Retain Talent - Coach and develop others; communicate views about performance honestly and directly, while consistently recognizing and rewarding good performance.
9.
Judgment/Decision Making - Identifying and understanding issues; problems, and opportunities; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
10.
Adaptability - Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures; Changes approach or method to best fit the situation.
11.
Ethics and Integrity - Maintaining and promoting social, ethical, and organizational norms in conducting internal and external business activities; Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
13.
Stress Tolerance - Maintaining stable performance under pressure; handling stress in a manner that is acceptable to others and to the organization.
14.
Optimism - Consistently taking ownership of and a positive and confident approach to goals and tasks at hand; Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
15.
Oral Communication/Written Communication
- Listens and gets clarification; Responds well to questions; Participates in meetings; Able to read and interpret written information.
16.
Diversity - Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
17.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardles