DESCRIPCION GENERAL:Under supervision, the Sales Inventory Support oversees products under its responsibility to provide the necessary information to Customer Service, Sales reps, Distributors, and End Customers.This position interacts with multiple functions such as Demand Planning, Supply Planners, Manufacturing, Warehouse, Quality, Customs, Distribution, Sales, etc., as responsible for coordinating cross-functional teams across the pipeline to ensure higher levels of product availability and excellent customer experience & satisfaction.RESPONSIBILITIES:Provide support to Customer Service and Sales Reps on product status inquiries within 24hrs regarding New Product availability ETA, Inventory Level, Production status, Stock in transit ETA, Expired products, Sub or run without component requests that are not of customer preference, and offer new options.Support and coordinate with cross-functional teams such as Receiving, Supply Planners, Plant Expeditors, Customs, and Distribution to expedite products with critical inventory positions. Engineering services for BOM related problems. Quality for product and component retentions.Coordinate efforts with corporate teams such as Demand Planning, Distribution, Account services, Regulatory Affairs, Quality, Master Data, Branches, and Marketing.Review and fill open backorders for customers and distributors.Manage customer usage spikes.Handle sample and credit requests for representatives.Manage production holds for revisions, ECNs, and surplus.Find alternative finished good options for backorder situations.ACADEMIC/EDUCATIONAL REQUIREMENTS:Bachelor's degree in Engineering, CPA, Customs, or Administration.1 year of experience in Customer Service preferred.EXPERIENCE/SKILLS REQUIRED:Technical Skills:Office proficient.Knowledge in ERP Systems (SAP, Oracle, AS400, Vipix).85 – 95% English level spoken and written.Interpersonal Skills:Attention to detail.Sense of urgency.Ability to work under pressure.Highly organized.Tipo de puesto: Tiempo completoSueldo: $1.00 - $2.00 al mesTipo de jornada:Turno matutinoLugar de trabajo: Empleo presencial#J-18808-Ljbffr