To be successful in this role as a **"Sales manager in a call center"** environment, you must be ambitious, self-motivated, and intense in order to lead a passionate group of 10 to 12 sales representative agents of an IN-HOUSE call center providing direction, coaching and feedback while maintaining a creative mindset to exceed expectations.**IMPORTANT****If you're truly interested in this job position, send your resume in ENGLISH ONLY.****Job responsibilities**:- Develop and lead an innovative, fun, and strong environment where the sales team is committed to delivering a first-class customer experience.- Directing an operations sales team by constantly supervising, developing, and evaluating their performance to meet and exceed expectations.- Ensures compliance with established performance standards, assists the team in identifying performance issues, generates solutions for areas of opportunity and drives action plans.- Ensures processes and SLAs are being met.- Monitor and assess the quality and effectiveness of training/program, works constantly with the Sales Trainer for improvements that can be made with the training materials accordingly.- Interprets and understands the reports in order to utilize them to keep the sales and management team updated on performance and areas of improvement.- Participates in the recruiting and hiring process for new associates.**Required Qualifications**:**Education**:- Must have a high school diploma or equivalent**.****Experience**:- A minimum of 4 years Sales Operations experience in a corporate environment is required managing at least 12 agents.- 6 years of sales experience in a call center/contact center environment.**Skills**:- Proficiency in Microsoft Office and customer service software.- Good understanding of management practices and techniques.- Excellent leadership and interpersonal skills.- Excellent English verbal and written communication skills are required.- Strong organizational skills.- Must adapt positively to changes related to work processes, department structure, environment, and technology.- Involves simultaneous use of a telephone headset, and PC/keyboard.- Must be goal oriented, tenacious, and self-starter with a keen sense of urgency.- Strong written and verbal communication skills with a keen attention to detail.**Benefits**:Monday-Friday 7:00am-4:00pm (No Weekends. No Evenings).$30,000.00 - $35,000.00 take home per month + Monthly BonusPay: $30,000.00 - $35,000.00 per monthWork Location: In person
