.**Make a +Difference at Kraton!**- At Kraton, we make a Positive Difference, and we are looking for individuals who are also looking to make a difference in their jobs, for our customers and to the world. We are looking to hire a key member of our Sales team in San Juan Mexico.**Key Responsibilities****Strategy**:- Execute sales plans in alignment with global sales strategy and regional plans.- Develop account strategies to maximize business growth and meet customer's needs.- Liaise with regional leader on best approach to implement account strategies.- Coordinate all commercial activities (pricing, product changes, transitions, contracts, special deals, etc.).- Discusses and informs customers on innovation activities.**Customer Intimacy**:- Manage the relationship with the customer, build and maintain strong relationships with strategic buyers and key influencers/advisors across the customer's organization- Develop relationship map and account plans for each customer.- Coordinate with internal teams (Customer Service/Fulfilment, Quality, Supply Chain, Manufacturing, and others) to meet customer needs or solve customer issues; escalate when necessary.- Analyze customers' business to better understand what is required to meet expected goals. Define customer needs and product value end use.- Understand the "voice of the customer" and share insights with key internal stakeholders.- Report results, trends, gaps, competitor landscape, etc.- Create a conduit between technical groups where appropriate.**Pricing**:- Formulate pricing strategies in conjunction with sales leadership.- Understand customer's next best alternatives when formulating pricing strategy for the business.- Negotiate with customer. Ensure that the strategies are properly implemented.- Develop negotiation skills.- Provide feedback to sales leader and marketing.**Pipeline**:- Develop portfolio of projects/opportunities and manage pipeline.- Identify incremental opportunities but may need support to close deals.- Discuss opportunities with R&D, Product Management and Marketing.- Maintain data in systems to enable effective pipeline management (i.E. CRM, Innovation tracking, etc.).**Account Plans**:- Build and manage account plan for key customers.- Track progress and communicate results.- Manage contracts, rebates and specification requirements.- Developing some understanding of what the customer values in our business relationship.- Drive to be less transactional and more value driven.- Escalate need for additional customer support (packaging/quality/R&D, etc.)**Forecast and Product Allocation**:- Collaborate with Sales Leader to analyze forecasts and set challenging targets for each customer.- Update forecast based on customer feedback on a timely basis.- Discuss availability openly with customer and manage risks.- Inform major stakeholders of big changes.**Required Skills**:- 5+ year's relevant experience