.**Position**:Sales Operations Asociate IIIArrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2023 sales of $33 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 90 locations served.A Fortune 133 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.Our next Sales Operations Associate will work to establish and retain strong and influential customer, supplier, and internal relationships. You will maintain industry-leading customer satisfaction by providing professional, timely, and accurate responses to customer inquiries and requests. This is a great opportunity to set the foundation for an impactful and successful career at Arrow!**What You'll Be Doing**:- Responsible for day-to-day guidance of assigned team. Setting direction, coping with change, listening, coaching and motivating the team. Serves as an escalation point for Arrow's internal departments, vendor resources and customers. Serves as the customer contact for handling all elements of the returns and maintenance termination process, entering the Service Request and RMA in the business system, sending the return/cancellation request for management approval and ensuring customers are credited for the return. Responsible for receiving, confirming and tracking customer orders and other related tasks in the order processing and post sales flow to include: order entry; material procurement; coordination with the vendor, integration facilities and shippers to identify and track delivery schedules; creation and update order status reports; resolution of incoming invoices and denied claims.- Order Processing: Processes customer orders accurately and timely by reviewing customer purchase orders for accuracy, freight terms, transportation methods, pricing, technical specifications, part numbers and any other unique customer requirements ; resolving any discrepancies with customer prior to order entry; entering sales orders accurately and quickly into the Arrow ERP system, working with shared services teams to resolve more complex issues on orders or customer requests