**Position**:
Sales Operations Associate Manager
Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2022 sales of $37 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 90 locations served.
A Fortune 109 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.
Arrow Electronics is looking for a Customer Sales Specialist to join our team in Guadalajara!
**What You'll Be Doing**:
- Manage the overall account relationship and the day-to-day sales activities by providing service and support to assigned customer base.
- Working with internal and external resources, facilitating work of others in quoting, fulfilling demand, and troubleshooting other customer requirements.
- Owner of the overall Quote to Order Processes and order preparation for specified customers, coordinates resources and processing of quotations, works with management to set pricing.
- Work with appropriate supplier contacts and internal departments to solve pre-sales and post-sales problems, provide proactive notification to customer of changes to delivery status.
- Liaison between sales team
- ensures returns, invoicing, credit, shipping issues, etc. are resolved in a timely fashion.
- On-going Sales Support activities for the Order to Invoice process. Owns & Maintains Perfect Order Index (POI) and Inventory integrity to minimize write offs/bill backs.
**What We Are Looking For**:
- Typically requires a 4-year degree and 2-4 years of experience in customer service, sales, buying, planning, or procurement.
- Intermediate knowledge of Microsoft Excel.
- ERP Experience such as Oracle, SAP or similar.
- Proven track record of strong work ethic, professional behavior, and customer service.
- Excellent verbal and written communications skills; must be fluent in English.
**Work Arrangement**:
- Hybrid: 3 days in office/2 days work from home
**What's In It For You**:
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- 30 days of Christmas bonus
- 40% vacation premium
- 12 vacation days plus 2 floating days
- Vision and Dental Assistance
- Life Insurance
- Healthcare Insurance
- 10% Food/Pantry Vouchers
- Restaurant Vouchers
- 13% Savings Fund
- Access to Arrow's Employee Discount Program
- On-site Gym and Lockers, Free for Use to All Employees!
- Growth Opportunities, and more!
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**Annual Hiring Range/Hourly Rate**:
$38,675.00 - $40,000.00 MXN Monthly
**EEO Statement**:
Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.
Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)
**Location**:
MX-JAL-Tlaquepaque, Mexico (HPE Guad office)
**Time Type**:
Full time
**Job Category**:
Business Support