**Position Overview****Scope of Responsibility**- Ad-hoc reports needed during quarter end and on a weekly basis.- Manage and work with Salesforce for queue management of cases and other vendor platforms.- Permission and set delivery of products, data and software, resolves product delivery issues.- Provide ideas for automation- Liaison Product Management on product releases and changes.- Participate in ad hoc projects.**Specific Knowledge/Skills**- Studying degree in Business, Finance, Administration, or related field.(6th semester or above)- Excellent English communication skills are essential.- Knowledge of Microsoft Office programs.- Excellent interpersonal and communication skills, outgoing and confident.**Desired Experience**- Experience with Customer Service and working with multi-functional teams**Desired Qualifications**- Strong organizational skills with the ability to multi-task.- Investigative and creative approach to problem solving.- Strong Attention to detail.- Highly motivated with the ability to work independently, with initiative and to demonstrate ownership for projects.- Proactive personality.**About MSCI and our teams**MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.Our values define the working environment we strive to create. We are inclusive, we champion bold ideas, we always pursue excellence, and always act with integrity. Personal accountability and responsibility are key to success, and we always work as a team to remain client centric.**To all recruitment agencies**: MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.- MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy/maternity leave), veteran status, or any other characteristic protected by law_