Sales Operations Manager

**Job Title: Sales Operations Manager**
**Location**: Remote (EST)

**Work Schedule**: Monday - Friday, 9 AM - 5 PM (EST)

**Key Responsibilities**:

- ** Customer Success and Account Management**:

- Oversee customer interactions for cafes, ensuring satisfaction and engagement.
- Manage food service account communications, both reactive and proactive.
- ** Operational Accountability**:

- Ensure excellence in Channel Development operations, including A/R and distributor POS management.
- Manage cafe operations metrics such as app inventory reviews, on-time performance tracking, and item performance analysis.
- Conduct comprehensive inventory counts, zero out pastry inventory monthly, and verify the accuracy of purchase orders and transfers.

**Skills and Qualifications**:

- ** English Proficiency**: Excellent written and verbal communication skills, with mínimal accent for clear, effective interactions.
- ** Flexibility**: Ability to work flexible hours to support cafe operations across different time zones.
- ** Tech-Savvy**: Proficient with Netsuite, Atlassian products, GSuite, and the ability to use the Compass Coffee app (iPhone or Mac required).
- ** Operational Expertise**: Demonstrated experience in managing sales, customer success, and operational tasks within a dynamic environment.
- ** Strategic Planning**: Strong capability in developing and executing strategies to enhance sales, customer engagement, and operational efficiency.

**Personality Traits**:

- ** Dynamic and Adaptable**: Comfortable managing a wide array of tasks, from technical operational duties to customer-facing activities.
- ** Proactive Problem-Solver**: Takes initiative in identifying and addressing challenges, always looking for ways to improve processes and outcomes.
- ** Customer-Centric**: Prioritizes customer satisfaction and engagement, capable of managing detailed account interactions with professionalism and care.
- ** Team Collaborator**: Works seamlessly with the Compass Coffee team, contributing positively to our culture and shared goals.