**About the Role**:
**Grade Level (for internal use)**: 09 The Team: Transaction Management is a dynamic and highly collaborative team responsible for enabling and managing sales fulfilment processes in an exciting environment. Sales Operations Representatives demonstrate deep proficiency in data and systems management, to develop deep understanding of sales operations practices, and working knowledge of business products, enabling them to provide a full range of support/ancillary services to the commercial organization.
**The Impact**: This position strengthens the organization's relationship with existing accounts by providing quality, efficient and standardized customer service, both pre
- and post
- sales. Diverse and flexible portfolio coverage, positions the individual to shorten client response times and increase service quality, helping clients meet their financial and risk management needs. The role additionally plays a critical part in ensuring we meet audit and regulatory requirements.
What's in it for you? High transparency working in both cross functional and global groups, including but not limited to sales, product, analytical support, data, IT, and finance functions.
Develop your Business Insight and Sales Operations processes in the financial services sector
Deepen your knowledge of our primary products and services within the Ratings business and their impact in the Capital Markets.
**Responsibilities**:
Assist in the sales implementation processes
- primarily including order execution, ensuring accurate billing, and system entry to warrant maximum revenue realization
Track customer developments and trends to help craft future offerings
Collaborate with Business Developers, Relationship Managers, Portfolio Managers and other Transaction Managers to effectively own the sales pipeline and assist in handling transactional customer queries
Collaborate with other internal functions and act as a bridge between Sales and those functions as required
Comprehend appropriate understanding of relevant regulation and company policies for supporting internal and external clients
Maintain knowledge and comprehension of the pricing strategies and approval guidelines
**What the Hiring Manager Says**: "You will be flexible and willing to tackle anything. You will also support the entire group and will have exposure to many different business units working on product-mix and with our vendors. This person will have good phone presence, competence, and very tech savvy.
**Basic Qualifications**:
Bachelor's degree. Business, math, computer science or related discipline is preferred
1+ years' experience required, preferably in an operations, client service experience or related role
Strong and effective oral and written communication to effectively work well with clients and S&P Global staff
Advanced systems skills, including complete understanding of Excel (formulas, macros, pivots)
Proficient in both written and oral English communication
**Preferred Qualifications**:
Understanding of primary products/services within a Ratings business, and elementary understanding of the Capital Markets would be advantageous
We welcome resumes in English, and proficiency in Spanish and Portuguese would be advantageous for this role.
About S&P Global Ratings
At S&P Global Ratings, our analyst-driven credit ratings, research, and sustainable finance opinions provide critical insights that are essential to translating complexity into clarity so market participants can uncover opportunities and make decisions with conviction. By bringing transparency to the market through high-quality independent opinions on creditworthiness, we enable growth across a wide variety of organizations, including businesses, governments, and institutions.
**S&P Global Ratings is a division of S&P Global (NYSE**: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today.
What's In It For You?
**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People**:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a mo
