Sales Order Support Specialist

Sales Order Support Specialist

**Full-time/Part-time**

Full-time

**FLSA**

Exempt

**Alternate Locations**

Nicolas Zapata 1140, San Luis Potosí, MEX-SLP 78250

**Job Overview**

The Sales Order Support Specialist will have a pivotal role in ensuring smooth operations for US Teams while working remotely from Mexico. Responsibilities encompass a range of functional areas, such as accounting, customer service, and administrative support. In addition to aiding in order processing and addressing customer inquiries, the position will closely collaborate with cross-functional teams to maintain efficient workflows and ensure timely service delivery. Contributions made in this role will significantly influence the overall success of the sales order process and elevate customer satisfaction levels.

This position reports directly to the Sales Order Team Lead.

**Job Functions**
- Enter new sales orders accurately into Microsoft D365.
- Generate vendor purchase orders corresponding to the appropriate project or order.
- Process vendor invoices in alignment with the relevant order.
- Generate customer invoices promptly upon receipt of vendor invoices.
- Conduct research on unbilled orders to optimize billing revenue each month.
- Provide assistance to vendors regarding inquiries or issues with received orders; escalate to appropriate personnel when necessary.
- Maintain organized electronic files for each sales order, encompassing sales orders (SO), vendor purchase orders (POs), customer purchase orders (POs), and invoices to customers, along with any other relevant documentation.
- Maintain proactive communication with customers' accounts payable contacts to resolve past dues and address any outstanding issues promptly.
- Write off uncollectible receivables as directed by the Credit Specialist.
- Communicate effectively with team members to resolve issues promptly and efficiently.
- Provide support for year-end auditor requirements, including conducting necessary research.
- Perform additional assignments, as directed.

**Travel Requirements**
-