Sales Quality And Warranty Resident

Company DescriptionBosch was founded in Stuttgart in 1886 by Robert Bosch (1861-1942) and for more than 130 years has been distinguished by a unique corporate culture based on solid values that drive us to improve every day. Our products, present in a wide variety of fields, that contribute to improve the quality of life of millions of people.Job Description1st-level investigation and initial VW customer interface for quality related problems.Manage 0km & field claim handling, Bosch Database registration and forward to investigation point.Coordination and support customer requests.Perform active launch management support.Daily Monitoring and analyzing of VW 0km plant complaints.Daily/Weekly communication with VW/Bosch contacts ensuring needs are met.Perform and support containment (sorting) activities for customer 0-mileage and self-containment.Maintain active Bosch part and plant contact lists, ensuring most up to date information.Prepare and develop specific reporting (weekly/monthly) summary reporting (e.G. 0-mileage, field, launch report, targets).Coordinate or perform sorting activities at customer locationWorking Area: VW Puebla and surrounding Tier 1QualificationsConflict and stress managementStrong interpersonal and collaborative skills.Self driven, autonomousand customer oriented.Strong organizational, negotiation and networkskills.Basic-Intermediate English knowledgeBachelor's degree in Engineering, or comparable experience2+ years of experience.Additional InformationAll your information will be kept confidential according to EEO guidelines.#J-18808-Ljbffr